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Home | Frequently Asked Questions

Frequently Asked Questions





General Questions About Custom Window Treatments


What is a custom window treatment?

A custom window treatment is a product that is made to your specifications to fit your window just right. This is not an off-the-shelf product with only a few options. Custom window treatments are made with better quality fabrics with unique prints and colors, unlike the storebought options that are only offered in a few options to please the majority of consumers. Custom window treatments are made with great care. The process is much slower because it requires more expertise, but also a lot of extra details such as hand sewing, matching prints, or ironing, to name only a few. Custom window treatments are heavier and have more fullness because of good quality fabrics and quality lining.
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How much do custom window treatments usually cost?

That really depends on a few things. Obviously, the type of window treatment that you choose will determine the cost greatly. Also, who makes your window treatment will make a difference. Major chains that are known nationally will charge more because of higher overhead costs, whereas smaller workrooms will charge less because of smaller overhead costs. However, as a general rule, expect to pay about $150 to $300 per linear foot for simple draperies, or $200 to $450 per linear foot for valances, cornices, or complex draperies that have unique features or are oversized.
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Why are custom window treatments so expensive?

Custom window treatments are very different from store-bought window treatments. And the higher their price, the more evident this big difference is. Most people are not aware of the time and experience each custom product needs. Sewing is not a quick process, and fabricators make an hourly wage just as much as the next guy. It is the amount of time as well as the rare skill that makes up the major cost of custom window treatments. Also, the fabrics really do set a custom window treatment apart. Decorator fabrics start at about $20 per yard and can go into hundreds of dollars per yard for top-of-the-line, exquisite custom window treatments. Custom window treatments have their prints positioned professionally in order to center them on sections or create repetitive patterns. So, you must imagine the amount of fabric that goes into custom window treatments - it's quite a lot. While major companies cut their costs and yardage by choosing solid polyester fabrics and inexpensive percale linings, custom window treatments gear away from cheap mass production toward quality products that will last many, many years.
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How long do custom window treatments last?

A good quality custom window treatment can last at least 10 years. Some fabrics can last as much as 20 years. Thicker upholstery fabrics, cottons, and fabrics that are interlined or lined with blackout linings can easily reach a life span of 20 years. Fabrics such as silks or linens or fabrics exposed to excessive climates last a bit less. However, most people change out their window treatments before they wear out. Research shows that Americans change their custom window treatments every 7 years. In order to get the most out of your custom window treatments, proper care is essential. Vacuum and dry clean regularly.
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What is the difference between blinds and shades?

Blinds usually let you control the light filtration with individual slats. Shades are pulled up and down to control light. Blinds are oftentimes made of wood, vinyl or a similar hard material; shades are soft treatments made of fabric. Prioritywindows.com offers custom shades.
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What is the difference between curtains and draperies?

Curtains nowadays can mean almost any window treatment. However, both curtain and drapery can mean a long panel that hangs on the side of the window. In addition, the term drapery implies that the panel is heavy. For that reason, you will hear the term "custom drapery" more often than the term "custom curtain". Custom draperies are naturally heavier due to better quality fabrics and linings that are used in their construction.
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What are soft and hard window treatments?

Soft window treatments are made of fabric. Hard window treatments are things like blinds, which are made of wood, vinyl, or other "hard" materials. Priority Windows sells only soft window treatments.
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What do I need to know about decorator fabrics before purchasing?

Decorator fabrics come in all sorts of fun colors and prints. It is best to take a look at your room and carry on some of the colors when choosing our fabrics. Regardless of what fabric you choose, you can be assured that the fabric will have the right hand for your chosen product. The most common fabric is cotton. It is quite versatile and is great for low-maintenance rooms. It will last a long time and is a great solution for busy families. Linen can sometimes be added to cotton as a small component. Linen is quite popular in two-colored toile prints. It adds sturdiness to a custom window treatment and is especially nice in, but not limited to, balloon valances and shades - this is what we commonly refer to as "drapery canvas". Then there is also rayon. Rayon makes a window treatment more pliable. It is especially nice in draperies, but can be used virtually anywhere with the exception of some styles that require extra strength. Rayon adds a coarse feeling to a fabric that is similar to barkcloth, but it is more pliable. Silk is an organic fabric that is prone to sun damage. Silks are usually woven by hand, producing imperfections which give it a slubby texture. This is commonly referred to as Dupioni silk. As long as silks are both lined and interlined, they can be a great fabric that will last many years.
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Are your fabrics fireproof?

Some of them are. To check, please take a look at our fabrics and view each individual fabric information page. If it is is fireproof, it will say so in bold, red text. It may say something like 100% flame retardant; passes NFPA 701. Note that our drapery linings and interlinings are not fireproof.
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How do I care for and maintain my new custom curtains?

Most likely, you will need to dry clean them at least once a year. For more detailed instructions, visit our care instructions.
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Choosing the Right Options


Does my custom window treatment need to be lined?

Yes, by all means! Not lining a custom window treatment is throwing money down the drain. A big chunk of why custom window treatments are what they are is because they are lined. Lining makes them fuller, makes them sturdier, gives them a better shape, makes them last longer, and protects them from sun damage. With the exception of some styles, you should definitely get lined custom window treatments.
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I'm not an interior designer. How do I know I'm picking the right fabrics when I make my selections online for my custom sewn product?

While it's true that interior fabrics are specific and it can be quite difficult to select the right fabric for a homeowner, there is nothing to worry about. Our products only give you the options to select from fabrics that work. You will not find fabrics with big prints on short valances or thick fabrics on delicate curtains. The same rule applies to all our options including trims, ribbons, contrast linings, etc. If it doesn't work, you aren't able to select it. Simple.
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When should I choose the interlining option?

You should always choose it with 100% silks. However, for other fabrics, interlining is a good idea when you need to block out the sun or noises. Interlining is the most effective insulator available for custom drapes. Some fabrics that are thinner require interlining to give it shape. Faux silks are one example.
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When should I choose the blackout option?

You have to be a bit careful when considering blackout lining. Blackout lining is a thick, vinyl-like material. Because of its thickness, it is not always a good choice. It is best to use it with window treatments that have flat sections and are not gathered. It can also sometimes be used as a less expensive alternative to interlining in draperies. It helps to isolate noises to some extent, but for rooms that face very noisy roads, interlining is a better solution.
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What are dye lots?

A dye lot is the mixture of colors that is used by fabric mills when printing fabrics. Sometimes dye lots can be slightly different. This can be due to the fact that fabrics are printed at several different fabric mills, but even dye "batches" in the same mill can be slightly different on a given day. To ensure consistent colors, we recommend that you purchase your window treatments at once, one fabric at a time. We understand that some people may want to divide their purchases over a longer period of time due to budgets or because they want to design one room at a time. However, if you decide you'd like to buy draperies in fabric A and shades in fabric B, instead of purchasing both fabrics at once one window at a time, it is best to purchase the products with one fabric first and then come back for the other fabrics at a later time when you are ready.
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What is contrast lining?

Contrast lining, or accent lining, is usually a small-scale fabric that coordinates with the main fabric that you chose. It usually shows only a little bit behind trumpets or jabots, but it is an interesting way to add an accent to a custom window treatment.
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What type of drapery heading is best for my windows?

The most important question you should ask yourself is whether or not you will draw your curtains on a regular basis. Rod pocket draperies are intended to be stationary. If you'd like to draw your curtains, pleated draperies installed onto curtain rings that allow your drapery to slide along a curtain pole are a much better solution. Curtains with drapery rings are quite easy to draw. Pinch, goblet, Cartridge, or Parisian pleats are just a few options. Another aspect of pleated draperies that is oftentimes overlooked is that pleated draperies form folds naturally, whereas with rod pocket draperies, you have to adjust and create the folds each and every time that the drapery is drawn.
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Why do you offer some trim and fabric options for some product styles but not others?

The options that you see on this site are based on our professional opinions. We don't want you to purchase a product that does not work. For example, some of our elaborate balloon valances have their scoops tucked in deep in the back in order to create a rich volume. Getting trims that are less than 2 inches in length is a bit pointless since shorter trims will hide behind the balloon valance. The same applies with fabrics. Some fabrics are too soft to be used in styles that require strength. Other fabrics are too thick to be gathered. Some fabrics don't have the correct repeats to be used for certain valances. Brush trims are ideal for pillows but will only work on a few valance styles. We want to make sure that when you make your choices, you are given the same options that a personal consultant would give you, without the pricy consultation cost.
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Should I order an inside-mount or outside-mount fabric shade/valance?

For inside-mounts, we recommend a window that is at least three inches deep. If your room is small and you're trying to save space, an inside-mounted shade can be a great solution. Also, pairing up inside-mounted shades with outside-mounted draperies is a great look. If you have a series of windows that are very close together, you may only have room for inside-mounts. This is commonly done with bay, bow, or corner windows. Others may like their molding detail around their windows so they choose an inside-mounted custom window treatment. Outside-mounted shades are commonly used if they stand alone and are not paired up with draperies.
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What Will Work For Your Room?


My room is too dark. Can a window treatment add more light into my room?

You'd be surprised, but yes, it can. There are window treatments that actually bring in even more light. The key is to choose very light or vivid colors. An Austrian shade in a snow white color can work miracles in dark rooms and make it much brighter and likewise, dark, neutral rooms can "pop" with brightly colored window treatments such as yellows, oranges, or reds.
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Are there any space-saving custom window treatments for small rooms?

The best solution is an inside-mounted window treatment. Simple valances with a small drop (in other words, short valances) are also great.
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What window treatment will work on arched windows?

All our draperies work on arched windows. Many of our shades work as inside-mounts. Usually, valances that are installed onto medallions are your best option; that way, you can raise the middle of the valance so that it follows the shape of the window. Browse our custom valances section, you will find plenty of products for arched windows.
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What window treatment will work on a bay or bow window?

The simplest solution is a pair of extra wide draperies on either side of the window. Your next option are custom window treatments that are installed onto drapery medallions. We have quite a few draperies, as well as valances, which give you that option. If you prefer shades, you can install inside-mounted shades onto each window section. Custom window treatments installed onto curtain rods can sometimes be a hassle when it comes to bay or bow windows. If you are able to install curtain rods and use connectors to join each section, then you can go ahead and purchase custom products that fit on curtain rods. However, due to the shape of bay and bow windows, many people are compelled to order custom drapery rods. That can get very pricy, so we offer products installed onto boards, medallions, or inside the window as a solution.
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What window treatment will work on my French door?

With double French doors, a pair of draperies is a timeless classic. For a single French door, a single panel that swoops to one side is a great solution too. If you'd like to make it a bit more unique, you could purchase inside-mounted valances or shades that only cover the panes of your door. If you have high ceilings, you could purchase outside-mounted valances. These are installed very high above the French door and drop down to the frame of the door. That way, your door looks longer but it also can be opened freely without any obstructions. We suggest our London valances and our hobbled valances. Take a look at our suggested valances for French doors.
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I want to purchase a valance but I have a challenging window in a unique shape. Any suggestions?

We have composed a list of valances that we suggest if you have any of the following windows or doors:
  • bay or bow windows
  • arched or palladium windows
  • French doors

Click to view our valances for unique windows. If you are looking for a valance that will work on a sliding door, you must take into account the distance between the ceiling and the top of the door. Usually, short valances work best. Here are a few suggestions for sliding doors:
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How do I make my window appear bigger?

Purchase a heavy valance that is installed at least 6 inches above the window. With high ceilings, you may install it even higher. Because custom window treatments are not made small like many store-bought window treatments are, you have the liberty to install custom window treatments very close to the ceiling. In fact, that's how most custom window treatments are installed. Once you have installed your valance, then you can use draperies underneath and install them at least 10 inches out on each side of the window. The key is to cover as much of the wall as possible in order to create the illusion of a large window.
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What kind of custom window treatment will give me more privacy?

Your best solutions are either shades that move up or down to cover most of your window at all times or draperies that are installed onto curtain rings. Note that rod pocket draperies are not very convenient if you want to be able to control privacy. Also, some stationary valances that span across one half to two thirds of your window length are a great solution as well. Read more aboutwindow treatments for privacy.
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I have a living room with vaulted ceilings and my window is as tall as two stories. Do you offer draperies that are long enough?

Yes, we do offer two story draperies. You can choose a length between 60 and 240 inches for your custom drape. From experience, we've found that generally, a two story window requires a drapery that is between 220 and 230 inches long.
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About the Company & Policies


Where are your custom products fabricated? Do you have a showroom?

Priority Windows custom and semi-custom products are all fabricated, from start to finish, in our professional workroom located in Atlanta, Georgia. Our workroom is closed to the public and we are completely devoted to online sales of our products.
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What is your privacy policy?

We do not share our consumers' information with any third party except those parties that are necessary to complete a secure transaction and exchange information and communication between the consumer and prioritywindows.com. Prioritywindows.com does not sell, trade, or in any other way offer a consumer's contact information to other parties. To read the full policy, click here.
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What is your cancellation/return policy?

Because all our products are individually custom crafted based on each customer's individual order, all sales are final unless a damaged product was delivered or if the item you receive is not according to the specifications of the order. To read our complete cancellation/return policy, click here.
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What is the production lead time?

It depends on which products are chosen. Generally, an average-sized order from our custom department is completed in 3 to 5 weeks. For more info on our production times, click here.
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How to Use This Website



What kinds of payment methods do you accept?

We accept Visa and Mastercard cards, as well as gift certificates (gift certificates can be bought on our website and emailed to recipient). You can also checkout through your Paypal account.
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What is SSL security?

In plain words, SSL security is there to make sure that during a transaction, a consumer's credit and personal information is kept secure. This information is encrypted so that it cannot be read by unauthorized sources. SSL-enabled sites start with https://, not http://. As you can see, once you enter the checkout process or attempt to log in, PriorityWindows.com switches from http://www.prioritywindows.com to https://www.prioritywindows.com. This is a sign that the page that you are on is secure.
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I'm confused. The price keeps changing every time I edit my product options. Why is that?

Every time you change something under product options, you are customizing your product. Some options cost less and some options are more expensive. If a fabric is faux silk, it is much more difficult to cut and press than a cotton fabric, so it can add on to the product starting price maybe 15%, for example. Likewise, some fabrics have large prints so much more is used compared to if a solid colored fabric were to be used. There are many factors, but the beauty of our website is that the prices are displayed before you even add your custom product to your shopping cart.
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Why do I need to register? Can't I simply check out?

Registering an account is optional. It is not required to check out. However, only customer who are registered are able to check their order status after an order is placed. Registration less than a minute and it does not require any credit card info. Credit card info is only requested at the time a purchase is made, not at the time an account is registered.
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How do I check on my order status?

Simply click on 'order status' in the upper part of our website. Enter your username and password, conduct a search and select the required order number.
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How do I use coupons?

It's very simple. Once you enter the checkout process, enter the coupon code at the end of the checkout page. The discount will be taken automatically, before you submit your order. Note that coupon codes are case-sensitive and some may pertain to a specific category. Also remember that you must be logged in in order to use a coupon. If you are having trouble using your coupon, click here for help.
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Special Requests


Do you offer fabric samples?

Yes, we offer fabric samples on our fabrics. Click here to purchase a fabric sample. Fabric samples available on our fully custom department only.
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Do you sell drapery hardware?

No, we're sorry, but we don't sell drapery hardware. Currently, our main focus is on custom sewing. However, we may add drapery hardware in the near future.
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Do you have sales on your custom window treatments?

Yes, we do have sales sometimes. Click here to check out our current sales and online coupons that you can enter during checkout. Make sure to sign up for our newsletter to be notified of our next sale.
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Do you have any ready-made products ready for immediate shipping?

No, sorry, we strictly adhere to providing custom and semi-custom products to our customers. That means that we begin our work after we receive custom orders.
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Can I send you my own fabrics and let you sew a custom window treatment for me?

You are referring to a COM order. COM stands for Customer Own Material. As you may have guessed, COM allows a customer to buy their own fabrics and purchase custom labor alone. We do not accept COM orders.
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Can you send me a sample of your trims?

We're sorry, but we don't offer samples for our trims or tassel tiebacks. We recommend using color families to shop with us. A color family is a feature where we have put together suggested fabrics, trims and wall paint colors. It is best used if you feel like you need more guidance when picking your custom product components.
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Can you make me a custom chair cushion?

We're sorry, but we can only make the product styles that are on this website with the fabrics found on this website. Unfortunately, we don't sell chair cushions at the moment.
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Do you offer custom window treatments for commercial businesses?

Yes, we do. However, keep in mind that there are government regulations that may limit what products you can buy. Check with your local government first to see what restrictions are imposed on window treatments for commercial businesses. Most decorator fabrics are not fireproof; if you are required to have fireproof fabrics, we urge you to click on our fabrics to view their detailed info pages as this is where we state (in red) that a fabric is fireproof if it is. Note that our linings, interlinings, blackout linings and trimmings are not fireproof.
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Do you offer custom window treatments to interior designers/decorators?

Yes, we do, as long as the customer's shipping address is in the United States. To check the current incentives available for designers, click here.
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Measuring and Installation


What safety issues do I need to consider with children?

When purchasing custom window treatments, you should also consider the safety of your children. Avoid puddling draperies in busy areas where they might trip and if purchasing shades, keep cords away from them so they can't reach them. Install cord cleats higher so that they cannot reach them and avoid placing cribs and furniture that children can climb on directly under a window treatment.
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What tools will I need to install my custom window treatment?

That depends on what window treatment you buy. Obviously, you will need hardware. This can be a curtain pole, rod, medallions, finials, curtain rings, and any other hardware accessories that your window treatment needs. For board-mounted curtains, you generally won't need such hardware. Most commonly, you will need a drill, screws and anchors, measuring tape, and a level.
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